Terms for JRG ARC

English translation for convenience. The German version prevails.

First things first: ARC isn’t a questionnaire, it’s work. Yours and ours. These terms say who does what, what it costs and who owns what. No fine print you only read when things go wrong.

1. Who, what, for whom

The provider is JRG GmbH, Jörgerstraße 50/3, 1170 Vienna, Austria (“JRG”). These terms apply to JRG ARC in all packages (Self, Guided, Team, Institution) and to the workshops after ARC. ARC is aimed at companies, institutions and self-employed professionals. Consumers can book ARC too, but only through a personal request; clause 13 and mandatory consumer law also apply to them.

2. How the contract is formed

A request on the website is an offer from you, not yet a contract. The contract is formed when we confirm the request by email and send the invoice. We may decline requests without giving reasons.

3. Prices and payment

All prices are net plus 20 % VAT where applicable: ARC Self € 1,490, ARC Guided € 4,900, ARC Team € 7,900, ARC Institution by agreement. Invoices are due within 14 days without deduction. ARC Team can be paid in three equal instalments (on confirmation, after 30 and after 60 days). If payment is late, we may pause access until it arrives. For consumers, our confirmation states the final price including VAT.

4. Access

Once payment is in, we open Room 01. The twelve rooms are spread over three days (Assess, Reimagine, Create); within a day the rooms open one after another, and the next day starts on the following calendar day at the earliest. You can pause at any time. Access stays open for 90 days from unlock; whatever is answered by then, we analyse. Extensions on request.

5. What the packages include

Self: 80 questions in twelve rooms in the ARC app, your own access for every person, answers by text (voice, photo and the Prompter follow as a free update), a memo as one page and a film, checked by JRG.
Guided: everything in Self, plus eight hours with your JRG guide (kickoff, two check-ins), analysis and reading by JRG and a 90-minute results session.
Team: everything in Guided for up to five people, individual and team answers, alignment analysis, ARC study as the creative brief and a strategy day (six hours).
Institution: scope as per separate offer.

6. Your part

ARC is only as good as your answers. You answer the questions yourselves, honestly and on time, and name a contact person. We agree dates for sessions and workshops together. Cancellations up to 7 days before are free, after that we charge 50 %, on the day itself 100 %.

7. Moving up

Move to a bigger package within 60 days of the invoice date and what you’ve paid counts in full; you only pay the difference. Workshops after ARC are booked at the prices on the pricing page.

8. Confidentiality and NDA

Your answers in ARC are confidential. Only you and your JRG guide see them; for the analysis an AI pre-sorts them without your company name (clause 11). They never end up in a presentation or a reference. On request we sign an NDA before you start.

9. Who owns what

Copyright in the memo, film, ARC study, concepts and all work results stays with JRG. Once paid in full you receive the non-exclusive, unlimited right to use the results for your organisation. You may not pass them on, sell them or offer them as your own product. ARC’s questions, rooms and method are and remain JRG’s property.

10. References

We may show your name, your logo and the work we did together as a reference. We never show your ARC answers. Under NDA we show nothing at all.

11. AI

At launch the ARC app asks its questions without AI. The Prompter arrives as an update: an AI that helps when you get stuck. Before it starts, we will tell you which one it is and where it runs. It will never answer for you and decides nothing. For the analysis an AI (Claude by Anthropic) pre-sorts your answers, without your company name and without saying who said what. Reading, interpreting and assessing is done by people at JRG. If you don’t want AI in the analysis, tell us beforehand.

12. Liability

ARC delivers analysis, a reading and recommendations. You make the decisions, so we give no guarantee of any particular commercial result. JRG is liable only for intent and gross negligence. Liability for slight negligence is excluded, except for personal injury. Towards businesses, liability is capped at the fee of the respective order; liability for lost profits, consequential damage and third-party damage is excluded. Claims by businesses against JRG lapse six months after knowledge of the damage and the party responsible.

13. For consumers

Consumers book ARC through a personal request. You may withdraw within 14 days of the contract without giving reasons (Austrian Distance and Off-Premises Contracts Act). If you want Room 01 to open earlier, you confirm this expressly; if you then withdraw, you pay for the share of services provided so far. If, at your express request, the service has been fully performed, the right of withdrawal expires (§ 18(1)(1) FAGG). You can withdraw informally, for example by email to office@johnrossgroup.com; it is enough to send it within the period. We refund amounts already paid within 14 days. The liability limits in clause 12 apply to you only as far as Austrian consumer protection law permits.

Model withdrawal form (complete and return it if you want to withdraw):
To JRG GmbH, Jörgerstraße 50/3, 1170 Vienna, Austria, office@johnrossgroup.com:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: …
Ordered on (*) …
Name of consumer(s) …
Address of consumer(s) …
Signature of consumer(s) (only if this form is notified on paper) …
Date …
(*) Delete as appropriate.

14. Law and venue

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on the International Sale of Goods. Venue for businesses is Vienna. Consumers keep their statutory venues.

Last updated: November 2026